Not getting correct speeds

If your connection speed is not what you expected, let us know and we'll fix the issue as soon as possible.

If you notice that your customer information on your DMCI Broadband account is inaccurate, we recommend contacting our support team directly for assistance in updating your information. Our dedicated support team has the expertise to handle account-related inquiries and can guide you through the process effectively. They will ensure that your customer information is accurately updated in our system.

1. Log in to your DMCI Broadband account through Sonar. This will give you access to your account details and service information about your speed plan.
2. Review the displayed information to confirm the speed plan you initially ordered and compare it with the actual service you are currently receiving.
3. If the speed plan listed is the speed plan you expected, you may wish to check that your connected devices are receiving proper signal and that no other devices in the house are using bandwidth and slowing that specific device's connection down.
4. If the speed plan is incorrect, or you're recieving significantly lower speeds with with a single, well connected device utilizing the connection, contact us either through a call at 877-936-2422 or by emailing us at support@dmcibb.net.
5. The customer support representative will review your account, verify the subscribed plan, and perform diagnostics to ensure that you are receiving the appropriate speed.
6. If it is determined that there was an error in provisioning or activation, the representative will work to rectify the situation and ensure that you are placed on the correct speed plan.

Our customer support team is committed to resolving your concern and ensuring that you receive the speed plan you initially ordered. They will guide you through the necessary steps and provide appropriate solutions to address the discrepancy.