My service was interrupted by an outage / weather
Our network is designed to handle extreme weather, but our technicians are always ready to resolve any unforseen outages.
If your DMCI Broadband service has been interrupted due to an outage, we will work quickly to restore service. However, there are a few steps you can take to ensure that the issue is not related to your equipment or local network due to a power outage or other factors. We recommend following these steps before contacting our customer support team:
- Frequently, our service will continue to operate during power outages due to our backup power infrastructure. Check the status of your modem and router. Ensure that both your modem and router are powered on and properly connected. Verify that all cables are securely plugged in. Sometimes, a simple power cycle of the devices can resolve connectivity issues. Try turning them off, waiting for a few minutes, and then turning them back on.
- Check our social media accounts or contact our customer support to determine if there are any reported network outages or maintenance activities in your area. If there is a known outage, our technicians are likely already working to restore the service as quickly as possible. You can find updates on the outage and estimated resolution time on our website or by speaking with our customer support team.
- If you have gone through the troubleshooting steps and your service remains interrupted and service has been restored in your area, it's best to contact our customer support team directly. They will have access to your account details and can provide further assistance. Be prepared to provide them with specific information about the issue you're experiencing, knowlege of network integrity in your area, the troubleshooting steps you've already taken, and any error messages or indicators on your devices.
Our dedicated customer support team is committed to resolving service interruptions promptly. They will work with you to identify and resolve the underlying cause of the outage, ensuring that your DMCI Broadband service is restored as quickly as possible.
